FAQ

Do you offer free shipping in the UK? Yes, we offer 100% Free Standard Shipping on all orders delivered within the United Kingdom. There are no minimum spend requirements or hidden surcharges at checkout.
How long will my delivery take? We pride ourselves on efficiency. Our standard timeline is 1-2 business days for handling, followed by 3-5 business days for transit. Your total estimated delivery time is between 4 and 7 business days.
Can I track my order? Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy? We offer a 30-day return window from the date you receive your item. To be eligible, your item must be in its original packaging and in the same condition as when it arrived.
How long do refunds take? Once we receive and inspect your returned item, your refund will be processed back to your original payment method within 7 business days.
What if my item arrives damaged? Please inspect your delivery immediately. If your item is damaged or defective, contact us at support@GrandCuisin.shop within 48 hours so we can arrange a replacement or repair.

Where are you based? We are a proud UK-based business. Our administrative headquarters is located in Waterlooville, Hampshire (PO8 9JU). While we operate as an online boutique to keep prices competitive, our support team is locally based.
Are your products under warranty? Yes. Most of our high-end appliances come with a manufacturer's warranty. As a UK retailer, we also strictly adhere to the Consumer Rights Act 2015, ensuring you are protected as a consumer.

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