Shipping policy

Thank you for choosing GrandCuisin. We are dedicated to delivering our premium kitchen equipment and appliances to you in the safest and most efficient manner possible.

1. Shipping Coverage

We currently ship exclusively within the United Kingdom. All orders qualify for Free Standard Shipping. There are no hidden delivery fees at checkout.

2. Order Processing & Handling Time

Handling Time: All orders are processed within 1-2 business days (Monday to Friday).
Orders placed on weekends or UK bank holidays will be processed on the following business day.
You will receive a notification email once your order has been dispatched.

3. Transit & Delivery Time

Transit Time: Once dispatched, orders typically take 3-5 business days to arrive at your destination.
Total estimated delivery time (Handling + Transit) is between 4-7 business days.

4. Shipping Carrier & Tracking

We partner with reputable UK carriers to ensure your high-value items arrive safely. Once your order is shipped, you will receive a tracking number via email to monitor your delivery progress.

5. Delivery Address

Please ensure your shipping address is correct at the time of purchase. We ship to the address provided:GrandCuisin Lakesmere Road, Waterlooville, ENG PO8 9JU, United Kingdom

6. Damaged or Lost Packages

If your package arrives damaged, please contact us immediately at support@GrandCuisin.shop with photos of the packaging and item. If your package is lost in transit, we will work with the carrier to locate it or provide a replacement.