FAQs

We deliver within the United Kingdom only. We do not currently offer international shipping.

UK delivery is a flat rate of £28 per order, shown clearly at checkout before you pay.

Orders are handled within 1-2 business days, then take 3-5 business days in transit — typically 4-7 business days in total.

Yes. UK law gives you 14 days to cancel, and GrandCuisin extends this to a full 30-day return window from the date of delivery.

Once we receive your returned item, we issue your refund within 7 business days to your original payment method.

Contact us within 14 days of the expected delivery date. Faulty goods are covered under the Consumer Rights Act 2015, and we'll arrange a repair, replacement, or refund at no cost to you.

We accept all major debit and credit cards securely through Stripe. We do not store your card details.

No. GrandCuisin is not VAT registered, so no VAT is added to any price shown on our site.

Visit our Track Order page and enter your order number with your billing email or postcode to see live status.

Yes, all appliances come with the manufacturer's standard warranty. Details vary by product and are listed on each product page.

Email support@grandcuisin.shop or call +44 7400 776698 — we aim to respond within one business day.