Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have a statutory right to cancel your order within 14 days of receiving your goods, without giving a reason. GrandCuisin voluntarily extends this to a 30-day return window from the date of delivery, giving you more time to decide.
How to Start a Return
To start a return, email support@grandcuisin.shop with your order number and the reason for return within 30 days of delivery. We will confirm the return address and any collection arrangements for large appliances.
Who Pays Return Postage
If you are returning an item because you changed your mind, you are responsible for the cost of return postage or collection. If the item is faulty, damaged on arrival, or not what you ordered, GrandCuisin covers the cost of return.
Condition of Returned Goods
Appliances should be returned unused, in their original packaging where possible, and in the same condition you received them, complete with all accessories and manuals.
Refund Timing
Once we receive your returned item, we will inspect it and issue your refund to your original Stripe payment method within 7 business days.
Faulty or Misdescribed Goods
If an appliance is faulty, not as described, or develops a fault, your rights are protected under the Consumer Rights Act 2015. Depending on how long you have owned the item, you may be entitled to a repair, replacement, price reduction, or full refund. Contact us and we will guide you through the process at no cost to you.
Contact Information
GrandCuisin (operated by Hussain Asim)
Lakesmere Road, Horndean, Waterlooville, England, PO8 9JU, United Kingdom
Email: support@grandcuisin.shop
Phone: +44 7400 776698